Shipping & Delivery
- Free shipping for orders to almost worldwide. Express shipping available.
- Please note: During high season and Sale(Christmas Day, New Year’s Eve, Chinese Year), delivery might take 15-30 days to delivery.
INSSTRO price doesn't include customs tax. We will try our best to make the tax reasonable. You need to pay customs tax if there is.
Canceling an Order
If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process.
An order cannot be canceled once the item has been shipped from our warehouse.
Order not received?
If your order not received within ETA, please contact us firstname.lastname@example.org.
Received Wrong Item?
Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of all the products you did receive. Send all photos to email@example.com.